If your customer’s goods are stolen or damaged, you could be held responsible as the expectation is that the goods should not be damaged while in your self storage unit. By law you are seen as a ‘bailee’ which means you still hold a degree of responsibility for the goods in your facility, even if only the storer has access to their individual unit.
If a storer’s goods are damaged and they make a claim against you, this part of the policy can help finance your legal defence and pay damages, should they be awarded by the court or by a small claims tribunal.
The importance of Public Liability cover to any business is imperative. Aon includes cover for what is called “property in your care, custody and control”, of up to $4,000,000 (this amount will vary depending on your unit numbers).