How to make a claim Contact our team Contact our team

If you have experienced an event which you need to claim for, Aon's claims team are a phone call or email away. We understand making a claim can be stressful, so our team are on hand to walk you through the process and help make it as easy as possible for you. 

What to expect when making a claim

Every claim is different and is assessed on a case by case basis. While Aon will manage some parts of the process, there may be instances where the insurer may liaise with you directly. At a general glance, here are the steps your claim may go through.

Claims Form
Contact your Aon representative for a copy of a claims form. Fill out this form and return it to your representative.

Supporting Documentation
Depending on the insurance policy you’re claiming under, there is likely to be documentation you’ll need to provide. For example, court orders or letters from third party solicitors.

Insurer Assessment
The issuer of the insurance policy will assess your claim and determine eligibility and amount required to be settled. You may be asked for further documentation. If your claim is an eligible liability or indemnity claim, a legal panel may be appointed in the defending of your case.

Claims Outcome
Once eligibility of the claim is determined, insurers will settle payments. Payments may be made to you directly where applicable, or to third parties/plaintiffs where applicable.


Some of the information we’ll ask for:

  • Date of the accident
  • A description of the event, including location
  • Your ABN and GST percentage claimed on your Business Activity Statement
  • Bank details for settlement
  • Report confirming that the items cannot be repaired (if applicable)
  • Repair/Replacement quotation/invoice

Frequently Asked Questions
Answers to some questions you may have when making a claim.
Can my Aon rep manage the whole process?
As your broker, your Aon rep may manage some parts of the claims process. However, depending on your profession and the products you claim under, there may be instances where the insurer may liaise with you directly.
Can I liaise with the claims team via email?
Some communications are possible via email. During the course of a claim, our claims team will try to call you first if there are updates. If you do not answer, then an email will be sent to you. If you are in the middle of a claim, we advise keeping a close eye on your phone and email to ensure you can respond in a timely manner.
What can I supply as proof of loss?
If you’re claiming for damaged property, or interruption, an assessor may visit your premises to determine the loss. In some cases, you may be asked for proof of loss such as receipts; photos of items; bank statements; and packaging of items.
Explore more FAQs
Can I lodge a claim online?
Currently claims through Aon can only be lodged through a representative. Online lodgements are not available.

Can I nominate someone else to manage the claim for me?
You can nominate a third party to enquire about and act on your behalf. However, in the initial instance, Aon will need verbal permission from you to liaise with a third party.


experience mishaps such as indemnity claims and cyber attackers.