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If you’re running a small business, you form a special part of the community. Whether you’re a beekeeper, locksmith or helping treat furry friends, we want to help ensure your business is protected with cover that meets the needs of your industry. Our team of friendly experienced brokers are a phone call away and ready to help make sure you understand your options and can make an informed decision that’s better for your business.

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Businesses we can arrange cover for

FAQs

Frequently Asked Questions
Here are answers to some commonly asked questions by business owners.
My business type isn't listed above, can I still get insurance?
If your business type isn’t listed above, we may still be able to arrange cover for you. Simply give our team a call, and we may be able to assist you.
How do I find out what insurance I need?
The insurance you need will vary depending on the field you’re in, and you may need more than one policy. At a minimum, you’re likely to require Public Liability Insurance if you’ll be conducting activities in public and interacting with third parties. You can speak to our team to help you understand what insurances you may or may not need. 
How do I make a claim?
If you need to make a claim, your first point of contact should be the Aon NFP team. We appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. Please call us on 1800 123 266 during business hours and we will walk you through the process.
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What if I need to make a change to my policy?
​It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim.

Should your business circumstances have changed, for example you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 123 266.

How do I renew my policy?
Your renewal offer will be sent to you via your elected email address, approximately 30 days before your renewal date you will receive a renewal email and schedule from Aon. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). If you are happy with the offer and wish to accept, it is important that you pay for your renewal by the date specified on the tax invoice.

Thank you for looking into renewing your policy through Aon. It is greatly valued that you are pleased with the level of service and coverage you receive.

What should I do if I have not received my certificate of currency or renewal offer/documents?
Please accept our apologies, at Aon we strive to deliver best in class service, so we are sorry to hear you have not received your documents. Please contact us on 1800 123 266 or au.nfp@aon.com and we will look to send your documents as soon as possible.

What are your opening hours?
Our opening hours are 8.30 a.m. to 5.00 p.m. Monday to Friday (except public holidays). If you need to contact us out of hours you can email us at au.nfp@aon.com and we will pick up your query on the next business day.