Volunteering Australia and Aon

Insurance for members of Volunteering Australia

Start Puzzle Helper 1800 123 266 Start Puzzle Helper
Or Call 1800 123 266
Mon – Fri
8:30am – 5:30pm AET

Why do Volunteering Australia members need insurance?

As a Not-For-Profit, you and your volunteers play an important role in the functioning of our community. Regardless of the type of organisation you run, your work helps to create stronger, safer and more connected communities, adding immeasurable value to society.

Aon has been a proud supporting partner of Volunteering Australia for over 20 years. By working closely together, and leveraging our longstanding relationship with insurers, we’ve developed an understanding of the risks not-for-profits face and helped design cover that caters to these risks.

As the approved insurance broker for Volunteering Australia, we’re committed to supporting Australian not for profit organisations in helping to empower and enrich the broader community with your service.

Why choose Aon for Volunteering Australia member insurance?

When it comes to insurance for your not-for-profit organisation, there are a number of options available to you, and you may or may not need more than one. We understand it can be confusing, and there are a lot of pieces to put together. So as part of our commitment to making insurance easy to understand, buy and manage, we’ve developed the NFP Insurance Puzzle Helper to help you identify what insurance you may need, what you may not need need, and most importantly, why.

What Insurances might NFPs and Volunteering Organisations need?

Public and Products Liability
This includes cover for your legal liability if third parties suffer an injury or property damage as a result of your organisation's activities. We can help ensure that you, your employees and your volunteers are protected in the event of a claim against you arising out of any occurrence during your period of insurance which results in the third party’s injury or property damage.
Protector Association Liability Insurance
Cover for your organisation’s directors, officers and bearers against legal obligation for actions arising from their duties. It also helps protect your organisation against alleged wrongful acts, and extends to cover your employment practices liability and any fidelity loss you may suffer during the period of insurance.1
Voluntary Workers Personal Accident
This includes cover for your volunteers if they suffer an injury whilst they’re working for you. The Volunteer Worker’s Personal Accident cover arranged through Aon covers the volunteer’s lost income as a result of their Injury which you’re required to pay while the volunteer recovers, as well as lump sum benefits if the volunteer is permanently and seriously injured.  

Age shouldn’t be an obstacle to volunteering or your insurance, so we arrange a policy with no age limit. Your volunteers will be covered no matter how old.
Property and Crime
This includes cover for loss, theft or damage to items that generally don’t leave your premises. However, if some items do need to leave the premises, we can help ensure they’re covered too – simply give our team a call to discuss your options.1
Motor Vehicles - Owned and Non-owned
Owned Motor Vehicles
Comprehensive motor cover helps protect your organisation's (including leased) vehicles. 

Non-Owned Motor Vehicles
This covers loss of excess, no claim bonus and hire costs for vehicles not owned by your organisation (such as those owned by volunteers) while being used on behalf of the organisation.1​


Business Interruption
Business Interruption includes cover for lost revenue if your organisation is unable to operate due to damage to your property as a result of an insured event. This cover is available as part of a Property policy, and cannot be taken out as a standalone policy.1​
Not For Profit Cyber Insurance
Cyber insurance helps protect NFP organisations from Internet-based risks, and more generally risks relating to IT infrastructure and activities. Cyber risk is an exposure that no modern business can escape, and the financial impact of system interruption, privacy and cybercrime events are now felt within all industries. 

As a Not-for-profit, you may store a lot of personal information on your systems. With the recent rise in cyber hacks and attacks, and the fact that standard insurance policies may not protect you in the event of one, if your organisation did fall victim to a cyber attack, the financial implications could be very significant.  

In response, Aon has worked with our cyber risk experts to develop a and competitively priced insurance cover that helps protect your Not-for-profit.1

Frequently Asked Questions
Here are some questions commonly asked by Not-for-Profits.
Why might I need Cyber Insurance?
As a not-for-profit organisation, your relationship with your donors is based on trust – you receive donations because your donors trust you will use their money towards the right cause. If your donors feel that they can’t trust you with their personal information, they might not trust you with their money. You might store personal information digitally, or have a payment processing system to accept donations or offer ticketing online. All of these digital systems could be vulnerable to cyber-attacks. If your organisation’s computer system was hacked, access could be gained to private information such as the addresses, emails, bank account numbers, and credit card details of your donors. Even if you feel the data you hold isn’t highly sensitive (for example, if you don’t hold credit card details), it’s not necessarily about the data being useful to the hacker, but how the data and records are useful to your organisation, and whether you could function without them.
What insurance might I need for fundraising events?
If you’re holding a fundraiser event, there are a few insurances you may need to consider. Public and Products Liability insurance would be one of the most important ones, but in addition to taking this out for your organisation, you’ll also need to ensure any stallholders such as ride operators and food stalls have their own Public Liability insurance in place. If your event will have volunteers, then you may also need to consider Volunteer Workers’ Personal Accident insurance.   
If you’re unsure of the insurance you need for your event, Aon’s NFP Insurance Puzzle Helper can help you decide. You can also speak to a member of Aon’s Not-For-Profit team by calling 1800 123 266.  
How do I make a claim?
You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time. That's why as your advocate we are always on hand to help with any questions. Please do not hesitate to call us on 1800 123 266 during business hours. 
Explore more FAQs
What if I need to make a change to my policy? 

It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim.  

Should your business circumstances have changed, for example, you have changed the services that you offer and you are not sure if your existing insurance provides covers for any new activities, you can always call one of our experienced friendly brokers to discuss on 1800 123 266.  

How do I receive my certificate of currency?  

Your broker will email you your certificate of currency once payment has been made on your policy.   

What are your opening hours? 

Our opening hours are 8.30 a.m. to 5.00 p.m. Monday to Friday (except public holidays). If you need to contact us out of hours you can email us at au.volunteering.australia@aon.com and we will pick up your query on the next business day. 

How can I make payment?  

You can make payment over the phone by calling our team on 1800 123 266 or follow the instructions at the bottom of your invoice.  

What is the process after I have completed the proposal form? 

After you have completed the proposal form you will need to click the ‘Submit’ button at the bottom of the form, or forward the form to our NFP team at au.volunteering.australia@aon.com. As long as you have provided the necessary information, we  will respond to your email with an appropriate quotation or, if required, refer the quotation to our panel of insurers for terms. 


Useful resources to help you understand, buy and manage your insurance

Ways to get in touch

Ways to get in touch

Call 1800 123 266

8:30am - 5:00pm AET
Mon - Fri (except public holidays) 
In arranging certain NFP policies, Aon has binder agreements with relevant insurers under which Aon is authorised to commit such insurers to providing cover without reference to them. When acting under a binder we will be acting under an authority given to Aon by the insurer and will be effecting the insurance contract as agent of the insurer and not as your agent. Any information provided about policies is general in nature and does not take into account your particular objectives, financial situation and needs. Before making a decision, you should carefully consider all information provided to you. Our binder arrangements with insurers are such that we remain your agent in the handling of any claim.