Our Community and Aon

Insurance for members of Our Community

Start Puzzle Helper 1800 803 315 Start Puzzle Helper
Or Call 1800 803 315
Mon – Fri
8:30am – 5:30pm AET

Why do Our Community members need insurance?

If you’re looking for insurance, you’re probably looking for a provider who knows your industry and understands your organisation’s risks. With 30+ years’ experience in the NFP sector, Aon are proud to be the preferred insurance provider to Our Community’s member network, arranging insurance that is relevant for the Not-For-Profit & Charity sector.

As all Our Community member organisations are unique, your insurance package should be too, which is why we have created the NFP Insurance Puzzle Helper to help you identify what you might need and just as important, what you might not. Our friendly, experienced brokers are also available to you so you can speak to an NFP & Charity expert directly by calling us on 1800 803 315.

Denis Moriarty – Managing Director of Our Community

Endorsed by Our Community

"Finally, the entire not-for-profit sector has a specialist provider of insurance services focused on not-for-profit insurance needs: public liability, officers and directors, volunteer, property, cyber security. Aon has all the answers and as such, Our Community is delighted to recommend them to our members."

Why choose Aon for Our Community member insurance?

Aon can arrange affordable insurance solutions which are tailored to the risks commonly faced by Our Community members. With over 30 years’ experience in this area, Aon is committed to making life easier for you with insurance that’s easy to understand, buy and manage. You can apply online by visiting our NFP Insurance Puzzle Helper. If you would prefer to speak to someone, our team of friendly experienced brokers are a phone call away to help you understand what insurances you may or may not need, but more importantly, why. You can be confident you’re making a better decision for you and your business.

What Insurance do Our Community members need?

To identify the type of insurance that may be most relevant for your organisation, visit our NFP Insurance Puzzle Helper – an interactive and customer-friendly online tool to help you to determine whether your organisation’s Insurance health is up to scratch. Aon’s Insurance Puzzle Helper involves only 10 simple YES/NO questions in order to identify the insurance covers most relevant for your organisation. The most typical cover options for Not-For-Profits and Charities are below and are included in our Insurance Puzzle Helper for you to consider.

Explore our products

Public Liability Insurance
If third parties suffer an injury or property damage as a result of your organisation’s activities, this cover is designed to protect your organisation in the event of a claim.
Protector Association Liability
A director, officer or committee member of your NFP, in carrying out their normal duties, may receive an allegation of wrongdoing. So too may paid staff or volunteers as part of the daily running of the organisation, for example, when giving advice via the phone, your website or marketing material. That’s where this cover helps protect the organisation.
Voluntary Workers' Personal Accident

While carrying out work on behalf of your organisation, should a volunteer injure themselves, no matter their age*, personal accident cover arranged by us can help protect your organisation if there is a claim.

*Conditions apply.

Property and Crime
Should an item that generally doesn’t leave your premises, like a machine or money, get damaged or stolen, this cover can help. If certain items do need to leave the premises, we can arrange cover for these items too.

Cover to insure your organisation’s motor vehicles (including leased ones). Cover for damage to third party vehicles and third party property is also included.

(Optional) NFP Cyber Insurance

As a NFP, you will store a lot of personal information on your systems. With the recent rise in cyber hacks and attacks, and the fact that standard insurance policies typically won’t protect you in the event you are targeted , what would happen if one of those affected was your NFP?

In response, we've worked with our cyber risk experts to develop a comprehensive and competitively priced insurance cover that can protect your NFP.


Frequently Asked Questions
Here are some questions commonly asked by clients.
Where does the cover Aon arranges extend to in Australia?
Aon’s Not-For-Profit team provides broking services to Our Community members throughout the whole of Australia, with our coverage extending to all states and territories across the country.  So, regardless of where you live or operate from in Australia, you can get covered through Aon.
What is required to renew my policy?
Aon’s Not for Profit Team will contact you prior to expiry of your policy to discuss renewal. Aon recognises filling out forms is a chore, so we have simplified the renewal process where many organisations may be able to take advantage of not having to complete proposal forms again in order to renew the policy.
What else can Aon offer to Our Community members?
Aon are happy to have a discussion regarding any of Our Community member’s insurance needs. We can carry out a review of existing cover, advise if policies are appropriate or what other covers may be required. Give our NFP team a call on 1800 123 266 to discuss with one of our experts.
I need to make a claim, what do I do?
If you become aware of a matter/issue that may be (or give rise to) a claim, you must notify us ASAP and provide all relevant correspondence and documentation. You can notify a claim by calling Aon on 1800 123 266, emailing au.ourcommunity@aon.com, or writing to Aon at PO Box 1331, Parramatta, 2124.


Useful resources to help you understand, buy and manage your insurance


Ways to get in touch

Call 1800 803 315

8:30am - 5:00pm AET
Mon - Fri (except public holidays) 
In arranging certain NFP policies, Aon has binder agreements with relevant insurers under which Aon is authorised to commit such insurers to providing cover without reference to them. When acting under a binder we will be acting under an authority given to Aon by the insurer and will be effecting the insurance contract as agent of the insurer and not as your agent. Our binder arrangements with insurers are such that we remain your agent in the handling of any claim.