If you need to make a claim, you will need to read How to lodge a claim to identify what the correct process is depending on the nature of your claim. Once you have confirmed the correct process for your claim, you can fill in the Canon Camera Equipment Insurance claim form, available here and send to cameraservice@canon.com.au. If you have any questions about making a claim, call us on 1800 806 584.

This policy can cover all brands of camera bodies and lenses EXCEPT drones, Go- pros, accessories and any items that cannot be replaced with a Canon branded product.

Public Liability is an important cover for any business that interacts with members of the public. A client or a member of the public could walk onto a shoot or into your studio and trip, slip, or fall on a piece of your equipment, causing themselves bodily injury and/or damage to their property. 
Public Liability insurance includes cover for legal liabilities if a member of the public makes a claim that they were injured, or damage was caused to their property because of your business dealings or on your premises.

Yes, upon prior notice, we may be able to add hired equipment onto your policy for an additional premium.

Can I pay my premium on a monthly basis?
We are able to arrange periodical payment solutions including monthly payment through our premium funding option. This option is not available through our online quoting system, so if you are interested in premium funding, we ask that you please contact our Entertainment team on 1800 806 584 or au.entertainment@aon.com

Is camera equipment covered whilst in use under water? 
Underwater use of camera equipment where oxygen tanks are not required, will be covered as long as the appropriate housing/casing is in place. 
Please note, recreational use of underwater equipment and/or use of oxygen tanks will not be covered under your policy.

When will I receive my certificate of currency?
When you purchase your Canon Camera Equipment insurance online you will receive your certificate of currency in minutes to your elected email address. If you purchase your insurance with one of our experienced brokers, you will receive your certificate within 24 hours.²

How do I make a claim?
You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. Please do not hesitate to call us on 1800 806 584 during business hours.

What if I need to make a change to my policy?
It is important to keep your policy up to date with the changing shape of your business but also to keep your business and personal information up to date in the event of a claim. Should your business circumstances have changed, for example you have moved into new premises or you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 806 584.

How do I renew my policy?
Your renewal offer will be sent to you via your elected email address, approximately 30 days before your renewal date you will receive a renewal email including your tax invoice and schedule from Aon. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). If you are happy with the offer and wish to accept, it is important that you pay for your renewal by the date specified on the tax invoice. Thank you for looking into renewing your policy through Aon. It is greatly valued that you are pleased with the level of service and coverage you receive.

What are your opening hours?
Our opening hours are 8.30am to 5.00pm, Monday to Friday (AET, except public holidays). If you need to contact us out of hours you can email us at au.entertainment@aon.com and we will pick up your query on the next business day.