APS and Aon

Insurance for members of the Australian Psychological Society (APS)

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Or Call 1800 805 191
Mon – Fri
8:30am – 5:30pm AET

Why do APS Members need insurance?

As a Psychologist, nothing compares to the treatment you provide your clients. In a world where everyone seems ‘too busy’, your service makes your clients feel heard and understood. However, it’s also important that you protect your business with appropriate insurance, through a broker that understands the risks your sector faces as well. Just as your service helps your clients through their challenging times, having adequate insurance in place will help you and your business weather rough times if you find yourself with a messy allegation of negligence and the resulting financial strain.

Aon is the approved insurance provider for Australian Psychological Society (APS) members. As sector experts, we have worked with industry bodies such as APS to listen to the needs of health practitioners and negotiated with insurers to develop to cover that is easy to understand.

Don’t just insure, be sure

Business insurance can be complicated. What you think you’re paying for isn’t always what you get. As a broker and APS Members insurance specialist, Aon helps you find a policy customised for the common risk of your industry so you’re more confident that you’ve found the right type of insurance for your business.


Are you a psychology postgrad student, registrar or intern?

As a psychology postgraduate student, registrar or intern, if you don’t provide the correct professional advice to a client and they are negatively impacted, there is a chance that they could take legal action against you. We are pleased to offer complimentary cover to psychology postgrad students, registrars and interns who are APS members provided you meet the eligibility criteria.

Find out more and apply here.

Why Aon for APS Members Insurance?

Don't just insure, be sure.

Right type of cover

  • Aon arranges Insurance tailored to protect against common risks in the Psychologist sector
  • We help you to understand how your policy protects against the common risks as a Psychologist and APS Member
  • Competitive premiums thanks to Aon’s scale and influence.

Specialist support

  • A team of experienced APS Members insurance specialists to help you at every step
  • We help you make claims and advocate on your behalf
  • Australian based teams.

Easy to manage

  • Quotes online or over the phone on 1800 805 191
  • Options to take out premium funding loans to pay monthly. Fees and charges will apply
  • Adjust your policy any time. Terms and conditions may apply
  • Easy renewal management
  • Online requests for certificates of insurance.

Rely on Aon’s industry expertise in APS Member insurance

Business insurance can be complicated. What you think you’re paying for isn’t always what you get. At Aon, we want you to feel confident you’ve made a smart decision for your business insurance needs.

As SME specialists for APS Members insurance, we understand the risks that businesses like yours face and how to insure against them. We know insurance policies and understand that the detail of your policy wording is critical to providing the type of cover your small business needs. That’s why we help you by arranging policies customised for the common risks of your industry.

Our team of Australian-based SME insurance experts are here to support you and your business every step of the way. We’ll give you access to the relevant information required to help you understand the cover options available to you so you can feel more informed about your choice of insurance.

What insurance do APS members need?

Professional Indemnity
(includes Public & Product Liability)
This provides cover in the event a third party alleges that you have been negligent in performing your services or giving advice, and as a result, they have suffered injury or financial loss. Professional Indemnity insurance may cover the cost of legal representation, as well as compensation you’re required to pay as result of the claim.2
Public Liability
(included in our Professional Indemnity package)
Public liability insurance covers your liability for third-party personal injury or property damage arising out of your business activities. For example, if a client or visitor was to slip and fall while on your business premises, you would look to this policy to cover respond to the claim.

While these events may seem rare, if they do occur, the financial impacts can be very significant. Public Liability is therefore a crucial cover to consider for any business which interacts with members of the public, whether that’s at their office, out in public, or at your clients’ homes. 

The Product & Public Liability cover arranged through Aon includes $20 million combined Public and Products Liability limit per occurrence and $60 million in the aggregate.2
Business Insurance
Business Insurance is designed to protect your business and its assets (including equipment) against certain unexpected events. For example it can include cover for damage to business premises and/or equipment caused by fire, storm, theft and other insured events.2
A key part of this policy is Business Interruption, which can provide protection for lost revenue in the event your business is unable to operate as usual due to an insured peril.
Business Insurance is made up of a number of cover sections, and you can choose the sections that relate to your business. Cover is also available for damage to money (if you keep cash on premises), portable contents such as mobile phones and laptops, and Public Liability.
Cyber Insurance
Cyber insurance helps protect you against certain cyber related threats, such as unauthorised access to your computer system or network resulting in loss or theft of data.
As a Psychologist, you may store valuable client data (such as personal details, bank account details, health records). When this type of personal information is kept digitally in your care, custody or control, it is important to consider the risks of data and security breaches. Cyber insurance may be worth considering when protecting your business against these risks.2
Cyber insurance has now become one of the essential products a business in the health industry should consider.

Cover benefits of Professional Indemnity Insurance for APS Members

2 hours complimentary legal advice
You could save hundreds of dollars on outside legal costs with 2 hours of complimentary legal advice that's included in this policy.  Legal advice relating to your policy is not included.2

Flexible Professional Indemnity cover limits
Choose a level of Professional Indemnity cover that suits you: $5 million, $7 million, $10 Million or $20 million.2

Member Therapy & Counselling expenses
$5,000 for Therapy and Counselling Expenses which is required as a result of a Claim covered by the Policy.2

Unlimited Retro-active Date
Professional Indemnity Insurance for Psychologists arranged through Aon includes unlimited retroactive cover for unknown claims or circumstances. This means it does not matter when the act, error or omission giving rise to the claim occurred, provided you did not know of the impending claim prior to the Period of Insurance.2

Complimentary Run-Off cover
You can be subject to claims for professional wrong-doing even after you retire or sell your business. Run-off cover extends your insurance policy to respond to claims which arose while the business was operating.2,3



Frequently Asked Questions
Here are answers to some commonly asked questions by APS Members.
What’s run-off cover and when might it be needed?
Run-off cover provides insurance cover for your business, after you have ceased your business, retired or left your profession. The Professional Indemnity, Public & Products Liability Insurance for Psychologists arranged by Aon is placed on what is called a claims made basis. This means that you’re insured2 against claims or allegations that you become aware of/received during the period of cover of your current policy.
If you do not have a run-off policy in place after you cease your business – professional services, you will not be insured for claims which arose while you were still operating.
Do I need to contact Aon to arrange my run-off cover?
Run-off cover provides insurance cover for your business after you have ceased your business, retired or left your profession. The Professional Indemnity, Public & Products Liability insurance for Psychologists includes complimentary run-off cover, however you will need to contact Aon to discuss and arrange the run-off policy before you cease your professional services and/or business and before the policy expires.3
Why do you need to advise your broker of an incident that may lead to a claim?
When the policy is placed on a claims made basis, the policy will respond to insured incidents/claims that are advised to the insurer during the period of cover. If you do not advise of a known incident, and if a complaint or legal action is taken at a later time, it is possible that the claim could be denied by the insurer.
Explore more FAQs
What does “claims made policy” mean?
A claims made policy is an insurance policy which covers claims/incidents that are advised during the policy period (as long as you were not previously aware of them), even if they happened prior to the commencement date of your current policy. That’s why it’s important to also have an unlimited retroactive date (for unknown claims or circumstances), which means that your policy doesn’t exclude incidents that happened before the inception date of your current policy.

What is an unlimited retroactive date?
The policy includes unlimited retroactive date for unknown claims or circumstances. This means it does not matter when the act, error or omission giving rise to the claim occurred, provided you did not know of the impending claim prior to the Period of Insurance.2

Is it mandatory for APS Members to hold insurance?
Professional Indemnity Insurance is a mandatory requirement for Psychologists to hold as per requirements set by the Psychology Board of Australia. While Professional Indemnity is the only insurance which is mandatory, it may not be enough on its own to  protect your business from the range of risks you face, so it’s worth speaking to your broker to fully understand the range of risks you face and decide which other forms of cover you might need.

Why do APS Members need Public Liability insurance?
Public Liability is an important cover for any business that interacts with members of the public. One of your clients or a member of the public could fall and hurt themselves or damage their property on your premises. This could lead to them making a claim against your business, and you could be held liable. Even if you don’t operate out of a business premise, and only see patients in their homes, Public Liability should still be considered as any interaction with the public or your clients in person holds a level of liability risk.

What level of complimentary legal advice can I receive?
A total of 2 hours of complimentary legal advice is offered when you hold  the CGU Combined Professional Indemnity and Public & Products Liability for Psychologists policy through Aon. You can call the Legal Helpline up to a total of 2 hours in each policy year, per policy, for general legal advice relating to your practice. Legal advice relating to your policy is not included.

The Legal Helpline is entirely confidential, and you'll be supported by a network of lawyers who work independently of Aon. The details discussed with the Legal Helpline are confidential and will not impact the future cost of your insurance premium.2

How do I make a claim?
You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. Please do not hesitate to call us on 1800 805 191 during normal business hours.

What if I need to make a change to my policy?
It is important to keep your policy up to date with the changing shape of your business but also to keep your business and personal information up to date in the event of a claim. Should your business circumstances have changed, for example you have moved into new premises or you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 805 191.

How do I renew my policy?
Your renewal offer and schedule will be sent to you via your elected email address approximately 30 days before your renewal date. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). If you are happy with the offer and wish to accept, it is important that you pay for your renewal by the date specified on the tax invoice. Thank you for looking into renewing your policy through Aon. It is greatly valued that you are pleased with the level of service and coverage you receive.

What are your opening hours?
Our opening hours are 8.30am to 5.00pm, Monday to Friday (AET, except public holidays). If you need to contact us out of hours you can email us at au.psychology@aon.com and we will pick up your query on the next business day.

Can I pay for my policy monthly?
Yes you can, monthly payments can be arranged through a premium funding agreement with Hunter Premium Funding4 to help you spread the costs of your insurance across the year. Please note that the total overall cost is higher if you pay monthly. Contact us on 1800 805 191.

What should I do if I have not received my certificate of currency or renewal offer/documents?
Please accept our apologies. At Aon we strive to deliver best in class service, so we are sorry to hear you have not received your documents. Please request your Certificate of Currency here or alternatively contact us on 1800 805 191 or au.psychology@aon.com and we will look to send your documents as soon as possible.

Self Service – Certificate of Currency

Click here to request a Certificate of Currency for your Health Combined Professional Indemnity and Public & Products Liability policy.*


Get in touch with our specialists

Call 1800 805 191

8:30am - 5:00pm AET
Mon - Fri (except public holidays) 
*The self-service Certificate of Currency request form is available for insureds who have a current and paid Combined Professional Indemnity and Public & Products Liability policy.

2Subject to full terms, conditions and limits of the policy. Please review the full policy wording for more information.

3The run off cover will apply until the Group Facility is cancelled or not renewed. Subject to full terms, conditions and limits of the policy. Please review the full policy wording for more information.

4Hunter Premium Funding is a third party independent of Aon, however Aon will receive a commission if you pay for your policy through a premium funding agreement with them.
Combined Professional Indemnity Public & Products Liability Insurance Policy Wording for Psychologists is arranged by Aon Risk Services Australia Limited ABN 17 000 434 720 (Aon) on behalf of the underwriter, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. If you purchase this insurance, Aon will receive a commission that is a percentage of the premium. Further information can be provided upon request.

Please also note that the Australian Psychological Society Limited ABN 23 000 543 788 (APS) act as a referrer of the above listed insurance/s to Aon. Where you purchase this insurance as a result of a referral from APS to Aon, APS will receive a fixed fee from Aon’s total remuneration. Please feel free to contact us for further information.