Insurance for Tour Guide Operators Get a quote 1800 810 282 Get a quote
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Mon – Fri 8:30am - 5:00pm AET

Why do Tour Guide Operators need insurance?

If travel is the only thing that makes one richer, as a Tour Guide business, your service helps create millionaires. Whether you’re exploring the hustle and bustle of the CBD, or making jaws drop at the sight of natural wonders, your business helps to create lasting memories. However, it is an unfortunate reality that there are many incidents that could occur in the course of your business activities, that could quickly turn your world into a nightmare. Examples include a client alleging your service caused them injury, or your equipment being damaged by a severe weather event. It’s therefore important that you hold appropriate insurance for your Tour Guide & Operator business to ensure you can keep flying, if your business does experience an unexpected incident. 

Why choose Aon for Tour Guide Operator insurance?

When it comes to insurance for Tour Guide Operators, there are a few options available to you, and deciding which ones you need might not be easy. Aon is committed to making life easier for you by arranging insurance that’s easy to understand, buy and manage. Our team of friendly, experienced brokers are a phone call away to help you understand what insurances you may or may not need, but more importantly, why. Helping give you confidence that you’re making a better decision for you and your business.

What Insurance do Tour Guide Operators need?

Public Liability
Public Liability Insurance helps protect your business against  third-party claims alleging personal injury or property damage arising out of your business activities. For example, if a client or visitor was to slip and fall while on your business premises, you would look to this policy to cover the claim.1
 
While these events may seem rare, if they do occur, the financial impact can be very significant. As a Tour Guide, your business will likely have significant interaction with clients, therefore Public Liability insurance is a crucial cover to consider for your business, whether that’s at your premises, or out in public. 
Business Insurance
Business Insurance is designed to protect your business and its assets (including equipment) against certain unexpected events. For example it can include cover for damage to business premises and/or equipment caused by fire, storm, theft and other insured events. Cover is also available for damage to money (if you keep cash on premises), and portable contents such as mobile phones and laptops.

A key part of this policy is Business Interruption, which can provide protection for lost revenue in the event your business is unable to operate as usual due to an insured peril.

Business Insurance is made up of a number of cover sections, and you can choose the sections that relate to your business. Cover is also available for damage to money (if you keep cash on premises), portable contents such as mobile phones and laptops, and Public Liability.
Cyber Insurance
Cyber insurance helps protect you against certain cyber related threats, such as unauthorised access to your computer system or network resulting in loss or theft of data.

As a Tour Guide Operator, you may store valuable client data (such as personal details, bank account details and ID documents such as passports and drivers’ licences). When this type of personal information is kept digitally in your care, custody or control, it is important to consider the risks of data and security breaches. Cyber insurance may be worth considering when protecting your business against these risks.1

Cyber insurance has now become one of the essential products a business in the leisure industry should consider.
Management Liability
If you own your own business, you’re likely responsible for making some big decisions. Management liability insurance is designed to cover you and your business against actual or alleged mismanagement of your business.

Management Liability insurance can also help cover Employment Practices claims made against you by current or former Employees.1
Product Liability

Product Liability insurance is typically included as part of a Public Liability insurance policy.

Product liability insurance helps protect your business against financial liability for third party injury or damage caused by products sold or supplied through your business.

Public and Products Liability policies can cover legal defence and court costs, assisting your business with the financial setbacks of defending a claim.1

Tour Guide Operators Insurance benefits through Aon

Public & Product Liability
Aon can arrange a few levels of cover, from $10million to $50million for when third parties suffer an injury or property damage as a result of your business’ activities.1

Building, contents, plant and equipment
The Aon Leisure team can assist you in protecting your business’ assets, whether you require cover for the space used to store your equipment from surf boards to abseiling equipment. Our comprehensive property policy can protect against damage to equipment, theft, fire and flood.1

FAQs

Frequently Asked Questions
Here are answers to some commonly asked questions by Tour Guide Operators.
How do I make a claim?
You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. Please do not hesitate to call us on 1800 810 282 during business hours.
What if I need to make a change to my policy?
It is important to keep your policy up to date with the changing shape of your business and also to keep your business and personal information up to date in the event of a claim.
 
Should your business circumstances change, for example you have moved into new premises or you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 810 282.
When will I receive my certificate of currency?
When you purchase your insurance online you will receive your certificate of currency in minutes to your elected email address. If you purchase your insurance with one of our experienced brokers the time line may vary.2
Explore more FAQs
Which Tour Guide and Tour Operator businesses can Aon arrange cover for? 
Aon can arrange cover for Tour Guides and Operators in Australia who offer various kinds of tours, including but not limited to the below:
  • Sightseeing
  • Bike riding
  • Food & wine tours
  • Adventure tours 
Are there geographical limits on where I can operate my tours to be covered?
Aon can arrange Tour Operator and Tour Guide insurance to cover Australia based businesses who operate across all states in Australia. Cover may also be available for businesses who conduct tours overseas. So, regardless of where your tourism business operates from,, Aon can arrange insurance cover.
 
How do I renew my policy?
Aon’s Leisure team will be in touch approximately 30 days before your renewal date to discuss your ongoing needs and any changes to your business. Upon confirmation of these details and requirements, we will work on your renewal and send through a renewal offer. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). If you are happy with the offer and wish to accept, it is important that you pay for your renewal by the date specified on the tax invoice.
Thank you for looking into renewing your policy through Aon. It is greatly valued that you are pleased with the level of service and coverage you receive.

What should I do if I have not received my certificate of currency or renewal offer/documents?
Please accept our apologies. At Aon we strive to deliver best in class service, so we are sorry to hear you have not received your documents. Please contact us on 1800 810 282 or au.leisure@aon.com and we will look to send your documents as soon as possible.

What are your opening hours?
Our opening hours are 8.30am to 5.00pm Monday to Friday (AEST, except public holidays). If you need to contact us out of hours you can email us at au.leisure@aon.com and we will pick up your query on the next business day.

Can I pay for my policy monthly?
Yes you can, monthly payments can be arranged through a premium funding agreement with Hunter Premium Funding3 to help you spread the costs of your insurance across the year. Please note that the total overall cost is higher if you pay monthly. Contact us on 1800 810 282 or by email on au.leisure@aon.com

Contact


Call 1800 810 282

8:30am - 5:00pm AET
Mon - Fri (except public holidays)
1Subject to the full terms, conditions and limits of the policy. Please review the full policy wording for more information.

2We will process your certificate of currency request instantly but, depending on your internet speed and email server, it could take a few minutes to get to your inbox.

3Hunter Premium Funding is a third party independent of Aon, however Aon will receive a commission if you pay for your policy through a premium funding agreement with them.