Insurance for the Hospitality Industry Call us
Call 1800 810 282
Mon – Fri 8:30am - 5:00pm AET

Why you need insurance in the hospitality industry?

When you’re running a hospitality business, providing exceptional service is your biggest priority. Your customers come to your business to help them escape their daily grind, but unfortunately, there are some evens that can occur in the course of your business that could disrupt your own daily grind in a not-so-pleasant way. That’s why when it comes to protecting your business with adequate insurance, it’s worth being with a broker who understands the risks faced by the hospitality industry.
 

Why choose Aon for Hospitality insurance?

Aon is committed to making life easier for small and medium business owners with insurance that’s easy to understand, buy and manage. If you’re a small or medium business owner, your job is anything but small, so when it comes to protecting your business with the right cover, it helps to be with a broker that understands the risks of your industry.

We have a team of friendly experienced brokers who can guide you through your options, so you can have confidence you’re making a better decision for you and your business.

As a broker, we also draw upon our long-standing relationships with insurers to manage your claim for you. Making a claim can be stressful and this is one less thing for you to worry about.

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Select your hospitality business to find the right insurance cover for you.

FAQs

Questions to ask yourself
Here are some questions commonly asked by Hospitality business owners.
My business type isn’t listed above, can I still get insurance?
If your business type isn’t listed above, we may still be able to arrange cover for you. Simply give our team a call, and we may be able to assist you.
How do I find out what insurance I need?
The insurance you need will vary depending on the field you’re in, and you may need more than one policy. At a minimum, you’re likely to require Public Liability Insurance if you’ll be conducting activities in public and interacting with third parties. You can speak to our team to help you understand what insurances you may or may not need.
How do I make a claim?
You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why as your advocate we are always on hand to help with any questions. Please do not hesitate to call us on 1800 810 282 during business hours.
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What if I need to make a change to my policy?
​It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim.

Should your business circumstances have changed, for example you have changed the services that you offer and you are not sure if your existing insurance covers it anymore then you can always call one of our experienced friendly brokers to discuss on 1800 810 282.

How do I renew my policy?
Aon’s Leisure team will be in touch approximately 30 days before your renewal date to discuss your ongoing needs and any changes to your business. Upon confirmation of these details and requirements, we will work on your renewal and send through the renewal offer. It is important at this stage to review the details of our offer carefully (remember pricing and coverage levels may have changed so it is important to review). If you are happy with the offer and wish to accept, it is important that you pay for your renewal by the date specified on the tax invoice.
Thank you for looking into renewing your policy through Aon. It is greatly valued that you are pleased with the level of service and coverage you receive.
 
What should I do if I have not received my certificate of currency or renewal offer/documents?
Please accept our apologies, at Aon we strive to deliver best in class service, so we are sorry to hear you have not received your documents. Please contact us on 1800 810 282 or au.leisure@aon.com and we will look to send your documents as soon as possible.

What are your opening hours?
Our opening hours are 8.30 a.m. to 5.00 p.m. Monday to Friday (except public holidays). If you need to contact us out of hours you can email us at au.leisure@aon.com and we will pick up your query on the next business day.

Contact


Call 1800 810 282

8:30am - 5:00pm AEST
Mon - Fri (except public holidays)
1Subject to the full terms, conditions and limits of the policy. Please review the full policy wording for more information.