As a not-for-profit organisation, your relationship with your donors is based on trust – you receive donations because your donors trust you will use their money towards the right cause. If your donors feel that they can’t trust you with their personal information, they might not trust you with their money. You might store personal information digitally or have a payment processing system to accept donations or offer ticketing online. All of these digital systems could be vulnerable to cyber-attacks. If your organisation’s computer system was hacked, access could be gained to private information such as the addresses, emails, bank account numbers, and credit card details of your donors. Even if you feel the data you hold isn’t highly sensitive (for example, if you don’t hold credit card details), it’s not necessarily about the data being useful to the hacker, but how the data and records are useful to your organisation, and whether you could function without them.

If you’re holding a fundraiser event, there are a few insurances you may need to consider. Public and Products Liability insurance would be one of the most important ones, but in addition to taking this out for your organisation, you’ll also need to ensure any stallholders such as ride operators and food stalls have their own Public Liability insurance in place. If your event will have volunteers, then you may also need to consider Volunteer Workers’ Personal Accident insurance. If you’re unsure of the insurance you need for your event, Aon’s NFP Insurance Puzzle Helper can help you decide. You can also speak to a member of Aon’s Not-For-Profit team by calling 1800 123 266.

You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why, as your advocate, we are always on hand to help with any questions. You can notify a claim or circumstance by calling Aon on 1800 123 266, emailing [email protected], or writing to Aon at PO Box 1331, Parramatta, 2124.

It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim. Should your business circumstances have changed, for example you have changed the services that you offer and you are not sure if your existing insurance covers your new business activities then you can always call one of our experienced friendly brokers to discuss on 1800 123 266.

Your broker will email you your certificate of currency once payment has been made on your policy.

Our opening hours are 8.30 a.m. to 5.00 p.m. Monday to Friday (except public holidays). If you need to contact us out of hours you can email us at [email protected] and we will pick up your query on the next business day.

You can make payment over the phone by calling our team on 1800 123 266 or follow the instructions at the bottom of your invoice.

After you have completed the proposal form you will need to click the ‘Submit’ button at the bottom of the form or forward the form to our NFP team at [email protected]. As long as you have provided the necessary information, we will respond to your email with an appropriate quotation or, if required, refer the quotation to our panel of insurers for terms.